Choosing and ordering
Ask about Freedom 11 models, connected support, accessories, reservations or which route may suit your family, school or organisation.
Eletron support
Here when you need us.
Clear answers, practical guidance and real people when you need them.
Find help with your Eletron device and services, browse frequently asked questions, and discover the different ways our team can support you.
Get help, find clear answers and choose the support route that works for you.
Get support
Practical help, clearly explained.
Whether you are choosing an Eletron, setting it up or trying to solve a problem, our team will help you to understand the next steps without any unnecessary jargon.
Setup and everyday use
Get guidance with profiles, apps and their settings, connectivity, routines and adapting the Eletron experience as needs change.
Technical support
Tell us what is happening and what you have already tried. We will help with clear troubleshooting and the appropriate next steps.
Support options
Complete from day one, with more help when you want it.
Freedom 11 works as a complete tablet without a subscription. Connected and Empowered add remote tools, specialist services and more ways for caregivers to provide support.
Compare plans- Freedom 11 tabletThe complete Eletron tablet experience, with email technical support for purchasing, setup and device issues.
- Connected planCompanion app control, remote configuration, specialist content and telephone technical support.
- Empowered planEverything in the Connected plan, plus extended family tools, multi-device support and lost device assistance.
Frequently asked questions
Clear answers when you need them.
These answers cover the questions most likely to arise while choosing, ordering and using Eletron.
How do I contact Eletron support?
Use our contact form, email hello@eletron.co.uk, or open the contact options beside Monty (our helpful assistant) on this page. Tell us what you need help with and how you would prefer us to respond.
Is help available without a subscription?
Yes. Freedom 11 is a complete tablet without a subscription, and you can contact us for help with purchasing, initial setup, orders and device issues. Our Connected and Empowered plans add ongoing remote tools, specialist services and personal technical support.
What does the Connected plan include?
Connected costs £7 a month and includes the Eletron Companion app for Android, curated specialist apps and content, remote device configuration, priority safety reviews for new apps, personal technical support, feature suggestions and 10% off Eletron accessories.
What does the Empowered plan add?
The Empowered plan costs £10 a month and includes everything in the Connected plan, together with our online dashboard and visual schedule builder, symbol-based communication tools, extended specialist content, secure caregiver-to-user video chat, multi-device management, location controls and lost device recovery assistance.
What should I include when reporting a problem?
Tell us which device, application or service is affected, what you expected to happen, what happened instead and any steps already tried. A screenshot can help, but please do not include passwords or unnecessary personal information. Our team will guide you through each step and only ask for information that is absolutely needed.
Can a parent, caregiver, teacher or other trusted person contact you?
Yes. A trusted person can contact us for general guidance or help with an Eletron they support. Before making account-specific changes or sharing private information, we will need to confirm that they have the appropriate permission. For some requests, the main account holder will need to provide that permission directly.
Can I reserve a package without paying now?
Yes. A standard reservation does not place an order or take payment. We will contact you when your package is ready to ship so you can review the final details, confirm your order and arrange payment.
When is fulfilment expected to begin?
Fulfilment is expected to begin in October 2026. The current delivery estimate, together with the relevant cancellation and refund terms, will be shown before any payment is taken.
Ways we can help
Support built around your needs.
From a straightforward question to more tailored device support, our team can explain the options, make agreed changes and help you find the next practical steps.
Email support
Ask a question, send useful screenshots and receive clear written steps that you can return to when needed.
Video support
Talk things through face to face when a conversation or guided demonstration would be more helpful.
Remote personalisation
With your permission, we can help tailor profiles, presentation, settings and device policies around the user.
Apps and content guidance
Get practical suggestions for applications, content and Eletron features that may support particular interests or needs.
Lost device assistance
We can help locate, secure and recover a missing device, while protecting the user’s profile and content.
Location and setting controls
We can help configure location boundaries and different device behaviour for home, school, work or community settings.
Founder Families
Become a Founder Family.
Help bring Eletron’s first production run to life and receive a free Eletron protective case of your choice, three months free on your chosen Eletron subscription, early access and practical guidance. Becoming a Founder Family is entirely optional. You can instead reserve a package without payment and confirm your order later.
Reserve without payment
Standard reservation
Save your package now. We will contact you when it is ready to ship so you can confirm the order and arrange payment.
Become a Founder Family
First 250 devices
Pay at checkout. Help support Eletron’s first production run and receive a free Eletron protective case of your choice in your initial package.
Founder Family support and benefits
These benefits begin alongside the first release and are intended to help families get the most from Eletron.
- A free Eletron protective case of your choice, with three case options and six Kite colours available.
- Three months free on your chosen Eletron subscription, beginning when the device is activated.
- Weekly guidance webinars covering effective use at home and school.
- Early access to new software features.
- Opportunities to suggest and help shape what comes next.
- Optional recognition on the Eletron website and/or social media channels as a Founder Family (great if you’re also an influencer!)